Who We Are

Overwatch Traffic Services is your go-to for comprehensive traffic control services in Western Australia. With a wide array of services designed to meet any project’s needs, we bring over 50 years of collective experience to the table. Whether it’s a worksite, a festival, or a sporting event, we have the expertise to develop and implement a traffic management plan that ticks all the boxes.

About the Role

We are seeking a full-time, on-site Scheduling Coordinator to join our team in the Greater Perth Area. In this position, you’ll work closely with our Operational Management team to coordinate the scheduling of client work orders. Your responsibilities will also include efficient resource allocation and robust client communication throughout the scheduling process. You’ll also offer administrative support as needed and report directly to the operational manager. Expect ongoing support and training as part of this role.

What You Will Need

• Strong Interpersonal Skills and Phone Etiquette
• Experience in Appointment Scheduling and Communication
• Administrative Assistance skills: Data entry and documentation management
• Excellent written and oral communication skills
• Ability to problem-solve, prioritize, and meet deadlines
• Valid Driver’s Licence

Additional Qualities:

• Ability to respond to client emails
• Skill in actioning emails to our software
• Competency in asset allocation as per TMP and client requirements
• Experience in monitoring and ensuring the availability of assets
• Good attitude and attention to detail
• Competency in Microsoft Suite (Word, Excel, etc.)
• Career progression opportunities
• Experience in the traffic management or related field is a plus

What Your Day Will Look Like

• Fast Response: Be prepared to act quickly in emergency situations.
• Traffic Controller Allocation: Ensure all traffic controllers are allocated and confirmed for their shifts.
• Client Scheduling: Coordinate and communicate work orders with clients.
• Resource Allocation: Ensure efficient use of resources in line with client requirements and TMPs.
• Administrative Support: Handle data entry, documentation management, and other administrative tasks.
• Client Communication: Manage client interactions via phone and email throughout the scheduling process.
• Asset Monitoring: Keep track of available assets and their allocation.
• Reporting: Regularly update the Operational Management team on scheduling statuses.

If you’re a go-getter who wants to be part of a team that values Safety, Honesty, Responsibility, Innovation, Agility, and Family, we’d love to hear from you!

Apply now to join the Overwatch Traffic Services team!